Shipping Policy

At Plant Shop AE, we are committed to delivering your plants safely and efficiently. Please read our Shipping Policy carefully to understand how we process and deliver your orders.

1. Shipping Coverage

We offer worldwide shipping, with a primary focus on customers in the USA and other international locations.

2. Processing Time

  • All orders are processed within 1–3 business days after payment confirmation.
  • Orders are not shipped or delivered on weekends or holidays.
  • If there is a high order volume, shipments may be delayed slightly.

3. Shipping Methods & Delivery Time

We provide two shipping options:

🚚 Standard Shipping

  • Delivery Time: Up to 21 days
  • Shipping Fee: $19

⚡ Express Shipping

  • Delivery Time: 7–8 days
  • Shipping Fee: $29

Delivery times may vary depending on destination, customs clearance, and local courier delays.

4. Shipping Confirmation

Once your order has been shipped, you will receive a confirmation email with tracking details (if available). You can use this information to track your order until delivery.

5. Customs, Duties & Taxes

  • International orders may be subject to customs fees, import duties, or taxes imposed by your country.
  • These charges are the responsibility of the customer and are not included in our product or shipping prices.

6. Delayed or Lost Shipments

While we work with reliable shipping partners, delays can occasionally occur due to:

  • Customs processing
  • Weather conditions
  • Carrier issues

If your order is significantly delayed, please contact us at:
📧 plantshopsae@gmail.com

We will do our best to assist you.

7. Incorrect Address

Please ensure your shipping address is correct at checkout. We are not responsible for:

  • Orders shipped to incorrect addresses provided by customers
  • Failed deliveries due to incomplete address information

If you notice an error, contact us immediately after placing your order.

8. Order Tracking

Tracking availability depends on the shipping method and destination. If tracking is provided, it will be shared via email once your order is dispatched.

9. Contact Us

If you have any questions regarding shipping, feel free to contact us:

Plant Shop AE
📧 Email: plantshopsae@gmail.com